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Marlton Pediatrics

FAQs

Answers to these frequently asked questions are intended to provide brief information relevant to your child's health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

Frequently Asked Questions

  • Can I meet my pediatrician before my baby is born?

    Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.

  • Do you accept my health insurance plan?

    Please refer to our Insurance page to review a list of accepted insurance providers.

  • Does your practice support breastfeeding mothers?

    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.

    Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

  • How do I make an appointment?

    To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

    Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

  • How do I obtain a prescription refill?

    Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.

  • How do we contact the doctor after hours?

    We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.

    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

  • How often does my child need to be seen in the office?

    Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

  • I just gave birth. When should I schedule my baby's first doctor visit?

    We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

  • May I request a specific pediatrician for my visit?

    Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, he or she may see any one of our physicians.

  • My child needs to see a specialist. What do I do?

    For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

    For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

  • What immunizations will my child receive?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.

  • What is a Pediatrician?

    A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.

    Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

  • When should my baby start solid foods?

    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

  • When will I receive lab or test results?

    You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

  • Why does my child need to receive vaccinations?

    Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.

  • What days are you open?

     

    At Advocare Marlton Pediatrics we are open 6 days a week and always offer same day appointments.

    Monday, Wednesday and Thursday: 8:00 am - 8:00 pm
    Tuesday and Friday: 8:00 am - 5:00 pm
    Saturday: 8:00 am - 12:00 pm

    Please contact our office to make an appointment for a specific day and time.

  • Are you accepting new patients?
    Yes, we welcome new patient
  • Do you accept my health insurance plan?
    Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.
  • How do we contact the doctor after hours?
    One of our doctors is always available after routine patient hours to answer any urgent concerns you may have about your child. Until midnight each day, one of our pediatric triage nurses will assess your concerns as well as the severity of your child’s symptoms, and guide you to the appropriate level of care. Our triage nurses communicate closely with our doctor on-call. After midnight, one of our doctors will directly respond to your call. Please call back if you have not received a timely response.

    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
  • If I have a question during office hours, may I speak with a doctor or nurse at any time?
    You may call the office at any time to ask questions about your child’s health. We have skilled pediatric nurses who are available to assist you and answer most questions you will have about your child. Our pediatric nurses are knowledgeable and follow strict pediatric telephone protocols provided by the American Academy of Pediatrics. They will also aid you in deciding whether or not your child needs to be evaluated in the office. If our pediatric nurses are unable to answer your questions or if you prefer to speak with one of our doctors or pediatric nurse practitioners, we will convey your message to one of them so that they may assist you.
  • May I request a specific healthcare provider for my visit?
    We make every effort to arrange your child’s well-care and follow-up visits with the healthcare provider of your choice. When your child is ill, any of our healthcare providers will gladly see your child if the provider you prefer is unavailable that day.
  • How often does my child need to be seen in the office?
    In the first two years, routine health maintenance visits are frequent and follow the guidelines recommended by the American Academy of Pediatrics. After age two, patients are seen yearly for check-ups.
  • What immunizations will my child receive?
    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our healthcare providers.
  • My child needs to see a specialist. What do I do?
    For non-urgent referrals:  If one of our healthcare providers has referred your child to a specialist and your specific insurance plan requires you to have a referral, you should first make the appointment with the specialist. Once the appointment is made, please call our office and follow the prompts for our referral line. Most referrals are completed electronically and do not require you to return to the office. We request that you give our staff at least three business days notice prior to your child’s scheduled appointment. You may also leave a message for our referral staff after hours. Please remember to include your child’s name, insurance information, contact number where you can be reached, the name of the specialist, and the reason why your child is seeing the specialist.

    For urgent referrals:  when one of our healthcare providers determines that your child needs an urgent referral, your referral will be initiated immediately.
  • When will I receive lab or test results?
    If your child’s routine labs are normal, we will send you a letter in the mail to inform you. For any abnormal routine lab results or non-routine lab tests, one of our healthcare providers will promptly call you with the results as soon as they are received.
  • How do I obtain a prescription refill?
    Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as ADHD medicines are refilled Monday through Friday only.
  • Does your practice support breastfeeding mothers?
    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women or infants. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child’s well care visit, or please call during office hours to speak with our experienced nursing staff.
  • I just gave birth. When will the doctor see my baby and when should I schedule the first office visit?
    If your baby is delivered at Virtua West Jersey Hospital or Virtua Memorial Hospital, one of our pediatricians will examine your baby each day until you and the baby are discharged. Once home from the hospital, we currently recommend seeing newborn infants in the office by one week of age. Please call the office at 856.596.3434 during or after your hospital stay to schedule your baby’s first appointment. We typically see newborns for checkups early in the morning, but can easily accommodate you if you have alternate scheduling needs. To save time when checking in at the office, you may complete the initial registration forms and bring them to the office at your baby’s first visit.
  • When should my baby start solid foods?
    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our healthcare provider at your child’s well care visit.
  • What days are you open?

    At Advocare Marlton Pediatrics we are open 6 days a week and always offer same day appointments.

    Monday, Wednesday and Thursday: 8:00 am - 8:00 pm
    Tuesday and Friday: 8:00 am - 5:00 pm
    Saturday: 8:00 am - 12:00 pm

    Please contact our office to make an appointment for a specific day and time.

Disclaimer: This web site is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.

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